Your Privacy at bdtbet

1 Introduction

This Privacy Policy ("Policy") describes how bdtbet ("bdtbet", "we", "us", "our"), the operator of the online betting and casino platform accessible at bdtbet.today, collects, uses, stores, discloses, and protects the personal data of players and visitors ("you", "your") who access or use the Platform.

bdtbet operates as an internationally based platform serving English-speaking players in Bangladesh and other eligible jurisdictions. We understand that players in Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar — entrust us with sensitive personal and financial information when they register and play. This Policy is our formal commitment to handling that information responsibly.

This Policy should be read alongside the bdtbet Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated into the overall agreement between you and bdtbet. By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.

2 Personal Data We Collect

bdtbet collects personal data across several categories. We collect only what is necessary for the purposes identified in this Policy. The categories and specific data points we may hold are set out below.

3 How We Collect Your Data

bdtbet collects personal data through the following channels and mechanisms:

• Direct registration: When you complete the account registration form on the Platform, you provide us with identity and contact data directly.
• Transaction processing: When you make a deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladesh bank, financial data is exchanged between your payment provider and our payment processing system.
• KYC submission: When you upload verification documents (NID, passport, payment screenshot) in response to a KYC request, we collect that documentation directly from you.
• Platform usage: As you browse the Platform, place bets, and interact with casino games, usage and technical data is collected automatically via server logs, cookies, and analytics tools.
• Customer support: When you contact bdtbet support by email or live chat, the content of that communication — including any personal information you share — is recorded and stored.
• Responsible gaming tools: When you set deposit limits, activate cooling-off periods, or submit a self-exclusion request, the details of those actions are recorded to enforce the restrictions you have chosen and to monitor your gambling patterns.
• Third-party payment providers: Our payment processing partners (bKash, Nagad, etc.) may share transaction confirmation data with us to reconcile deposits and withdrawals credited to your account balance.

4 Legal Basis for Processing

bdtbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and bdtbet — including operating your account, processing deposits and withdrawals, settling bets, and communicating account-related information. Without this processing, the service cannot be delivered.
• Legal obligation: Processing required for bdtbet to comply with applicable laws and its own responsible gaming commitments — including KYC verification, anti-money-laundering (AML) screening, age verification, and record-keeping obligations.
• Legitimate interests: Processing carried out for bdtbet's legitimate operational interests — including fraud detection, platform security, abuse prevention, game integrity monitoring, and internal analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily the delivery of promotional communications and marketing materials. You may withdraw consent for marketing at any time by contacting support or updating your account preferences.

5 How We Use Your Data

bdtbet uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and administering your bdtbet account, including processing login authentication and enabling account settings.
• Transaction processing: Receiving and crediting deposits to your balance, processing withdrawal requests to your registered payment method, and maintaining an accurate financial ledger of your account activity.
• Identity and age verification: Confirming that you are who you say you are and that you are at least 18 years of age before granting full account privileges or processing withdrawals.
• Fraud and money laundering prevention: Monitoring transaction patterns, bet behaviour, and login activity for indicators of fraudulent conduct, account takeover attempts, or financial crime — and taking appropriate action where concerns are identified.
• Responsible gaming: Using your usage data and gambling patterns to identify indicators of problem gambling behaviour, enforce self-imposed responsible gaming limits, and — where appropriate — proactively reach out to players who may be showing signs of harm.
• Customer support: Using your contact and communications data to respond to your queries, resolve complaints, and provide technical assistance.
• Marketing communications: Where you have opted in, sending you promotional offers, bonus announcements, match alerts, and bdtbet news via your registered mobile number or email address.
• Platform improvement: Using anonymised or aggregated usage and technical data to understand how players interact with the Platform, identify areas for improvement, and develop new features.
• Legal compliance: Maintaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and preserving data in connection with active or anticipated legal proceedings.

6 Data Sharing & Disclosure

bdtbet does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment processors: We share the minimum financial data necessary with our payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment gateways) to execute deposit and withdrawal transactions. These partners are contractually bound to process data solely for the purpose of completing your transaction.
• Game providers: When you play a game supplied by a third-party game studio (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), your bet activity and game session data is shared with that provider's game server as necessary to deliver the game. Game providers have their own privacy policies governing this data.
• Identity verification services: Where automated KYC checks are employed, limited identity data may be shared with our third-party verification service provider for the purpose of confirming your identity and age.
• Fraud and security providers: Technical data (including IP addresses and device fingerprints) may be processed by our fraud detection service providers to identify suspicious activity and protect the integrity of the Platform.
• Analytics providers: Anonymised or pseudonymised usage data may be processed by analytics tools to generate aggregated platform performance reports. These tools do not receive data that directly identifies you by name or account number.
• Legal and regulatory authorities: bdtbet may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by a valid legal process, court order, or applicable law. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that bdtbet undergoes a merger, acquisition, or transfer of its operating assets, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent data protection commitments.

7 Cookies & Tracking Technologies

bdtbet uses cookies — small text files stored on your device — and similar tracking technologies (such as pixel tags and local storage) to operate, secure, and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. Without these cookies, core platform functionality — including logging in, maintaining your session, and processing bets — would not be possible.
• Functional cookies: These cookies remember your preferences — such as language settings, display preferences, and responsible gaming reminders — to personalise your experience on return visits.
• Analytics cookies: These cookies collect anonymised or pseudonymised data about how players use the Platform — including pages visited, time on site, and navigation paths — to help bdtbet identify areas for improvement and measure the effectiveness of platform changes.
• Security cookies: These cookies support fraud detection and account security functions by helping bdtbet identify unusual login patterns, device anomalies, and potential account takeover indicators.

You may manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to use core Platform features. bdtbet does not use third-party advertising cookies or behavioural targeting cookies.

8 Data Retention

bdtbet retains personal data only for as long as is necessary for the purpose for which it was collected, taking into account applicable legal, regulatory, and operational retention requirements. Our standard retention periods are as follows:

Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

9 Your Data Rights

As a player whose personal data is processed by bdtbet, you have the following rights with respect to your information. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will acknowledge your request promptly and provide a substantive response within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data bdtbet holds about you, together with information about how it is being processed and the legal basis for that processing.
• Right to rectification: If any personal data bdtbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many details directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that bdtbet delete the personal data it holds about you. This right is not absolute — bdtbet may be required to retain certain data to comply with legal obligations (such as AML record-keeping) even after an erasure request.
• Right to restriction of processing: You may request that bdtbet restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is carried out on the basis of your consent or contract performance, and by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. bdtbet will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

bdtbet is an adult-only platform. The Platform is not directed at, nor intended for use by, any person under the age of 18. bdtbet does not knowingly collect personal data from individuals under 18 years of age.

Age verification is a mandatory component of the KYC process. Any account found to be held by a person under 18 will be closed immediately, any balance will be forfeited in accordance with our Terms & Conditions, and all personal data associated with that account will be deleted promptly.

11 Security Measures

bdtbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your device and bdtbet's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols, preventing interception of your personal and financial data during transmission.
• Secure server infrastructure: bdtbet's servers are hosted in secure data centres with physical access controls, environmental protections, and continuous monitoring.
• Access controls: Access to systems holding personal data is restricted to authorised bdtbet personnel and contractors on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Password security: Player account passwords are stored in hashed form using a strong cryptographic algorithm. bdtbet staff cannot view your plaintext password.
• Fraud detection systems: Automated systems continuously monitor account activity for indicators of unauthorised access, unusual transaction patterns, and other security anomalies.
• Incident response: bdtbet maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players and take all reasonable steps to contain and remediate the breach promptly.

While bdtbet takes reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect your account has been compromised.

12 Third-Party Links

The bdtbet Platform may contain links to third-party game providers, payment processors, or other external services. This Privacy Policy applies solely to data collected and processed by bdtbet in connection with its own Platform. It does not extend to any third-party websites, applications, or services that may be accessible via links on the Platform.

bdtbet is not responsible for the privacy practices, content, or security of any third-party services. We encourage you to read the privacy policies of any third-party services you access through or in connection with the bdtbet Platform.

13 Updates to This Privacy Policy

bdtbet reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made to this Policy, bdtbet will publish the revised version on this page with a new effective date. Where practicable and where the changes are significant, bdtbet will also notify registered players via their registered mobile number or email address.

Your continued use of the bdtbet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and may request account closure in accordance with Section 12 of the Terms & Conditions.

We recommend that you review this Privacy Policy periodically to stay informed about how bdtbet protects your personal data. The current effective date is always displayed at the top of this page.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way bdtbet handles your personal data, please contact our support team. All data-related enquiries are handled by English-speaking staff, seven days a week.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [your registered mobile number]"
• Response time: bdtbet aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.
• Formal complaints: If your concern is not resolved at first contact, you may escalate it as a formal complaint to the same email address. bdtbet will issue a final written response to formal privacy complaints within 14 calendar days of escalation.